Help & FAQ

Open a venue, pick a court, choose your date, then select an available time range on the scoreboard. Confirm your details and submit the request — the venue reviews it and confirms your booking. You’ll see the status in “My Bookings.”

Payments are made directly to the venue — GameBear never holds your money. Most venues accept JazzCash, Easypaisa, bank transfer or cash. If you pay online, you can attach a screenshot of the payment as proof during or after booking, so the venue can confirm faster.

Go to “My Bookings,” open the booking, and use the cancel option. Cancellation and refund rules are set by each venue — because payments go straight to the venue, any refund is arranged with them. The in-app chat is the quickest way to sort changes.

Every booking opens a direct chat thread with the venue. Use it to confirm timing, ask about facilities, get the gate code, or arrange changes. You’ll get a notification when the venue replies.

Tap “For Venue Owners” (or log in with the vendor option). You can claim an existing listing for your ground or create a new one from scratch. Once your venue is set up and approved, you can manage pricing, availability and bookings.

From the vendor workspace you can set peak and off-peak pricing, open and block slots, approve or decline booking requests, add walk-ins, and chat with players — all in one place.

GameBear signs you in with your phone number and a one-time code (OTP). Make sure your number is entered correctly and you have signal to receive the SMS. If the code doesn’t arrive, wait a moment and request a new one. Still stuck? Email us and we’ll help.

Email [email protected] any time, or use the in-app chat to reach a venue directly about a specific booking. We’re happy to help.